Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will show up. It offers detailed information about all the actions that you can perform on that particular page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide library of video tutorials clarifying how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, examine our comprehensive FAQ section, which includes questions asked by real individuals and offers real solutions. We constantly update our Frequently Asked Questions database with new entries in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can touch base with our fantastic team of technical support engineers available 24x7x365 and eager to assist you with any query. Each support ticket you submit will be answered within 60 minutes (the average support ticket response time is just 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com